tdaje's Privacy Policy
Protecting your personal information is our top priority. This policy explains in detail how tdaje collects, uses, and protects your information.
Introduction and Scope
This privacy policy ("Policy") applies to the tdaje platform and its related services. It tells you what information tdaje collects, how it is used, who it may be shared with, and what your rights are. By using our website or services, you agree to this privacy policy.
tdaje is an online betting and casino platform operated for users in Bangladesh. We take your privacy seriously and follow industry-standard security practices to protect your information. This policy is drawn up in accordance with applicable laws in Bangladesh and international data protection standards.
Who This Policy Applies To
- All registered members of tdaje
- Anyone who visits our website
- Those who contact tdaje or use our support services
- Those who take part in our promotional offers
What Information We Collect
tdaje collects two types of information — what you voluntarily provide and what our system collects automatically. We only collect information that is necessary to provide our services.
Personal Identity Information
During account registration and the identity verification process, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National ID card or passport number
- Email address
- Mobile number
- Current address
Financial Information
For transaction processing and fraud prevention, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and times
Full card numbers or bank PINs are never stored.
Usage Information
Information about how you use our platform is collected automatically:
- IP address and device identifier information
- Browser type and operating system
- Game play history and preferences
- Login times and session information
- Click and navigation patterns on the platform
Communication Information
When you contact our support team:
- Live chat conversations
- Email correspondence
- Complaints and feedback
- Identity verification documents
Purpose of Using Your Information
tdaje uses your information only for specific and legitimate purposes. We commit that your information will never be sold to third parties.
- Account Management: Your information is used to create, verify, and maintain your account.
- Transaction Processing: Financial information is essential to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Age and Identity Verification: tdaje is for those aged 21 and above only; identity information is used for this verification.
- Fraud Prevention: Usage information is analysed to protect accounts and detect unlawful activity.
- Support Services: Your information is used to resolve your issues quickly through 24/7 live chat support.
- Service Improvement: Usage patterns are analysed to improve our platform and user experience.
- Promotional Communication: If you give your consent, you will be informed about bonuses and offers.
- Responsible Gaming: Unusual gaming patterns are identified to provide responsible gaming support.
- Legal Compliance: Your information is used where necessary to comply with applicable laws and regulations.
Sharing and Disclosure of Information
tdaje never sells your personal information to third parties. However, in certain situations, limited information may be shared with trusted service providers.
Payment Providers
The minimum financial information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared. These organisations are governed by their own privacy policies.
Technology Partners
Necessary technical information may be shared with technology partners who assist with game software, cybersecurity services, and platform operations. All partners operate under strict confidentiality agreements.
Legal Authorities
Information required to comply with court orders, government directives, or applicable legal requirements may be shared with the relevant authorities. In such cases, we will try to notify you where legally possible.
Important Assurance
tdaje does not sell, rent, or freely share your personal information with any marketing company, data broker, or other gaming platform. We treat your information not as a business asset, but as a matter of trust.
Cookies and Tracking Technologies
tdaje uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
Essential Cookies
These cookies are essential for the basic functioning of the platform. Without them, login, transactions, and secure session management are not possible. These cookies cannot be disabled.
Analytics Cookies
These cookies are used to understand how users navigate our platform. The information collected is anonymous and is used to improve our services.
Preference Cookies
These cookies are used to remember your language selection, layout preferences, and other personalisation settings. They make your experience more convenient.
Security Cookies
Security cookies are used for fraud detection, preventing unusual access attempts from multiple devices, and protecting accounts.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some tdaje services to not work properly.
Data Protection Measures
tdaje follows industry-leading technology and practices to protect your information. Our security framework is regularly reviewed and updated.
SSL/TLS encryption throughout
Firewall and intrusion detection
Two-factor authentication option
Regular security audits
Our Response to a Security Breach
If a security breach occurs, tdaje will immediately:
- Temporarily secure the affected accounts
- Notify affected users by email as quickly as possible
- Analyse the nature and impact of the breach and take action
- Update systems to prevent such incidents in the future
Data Retention Period
tdaje does not retain your information longer than necessary. The retention period depends on the type of information and legal requirements.
- Account Information: Retained for as long as your account is active and for a defined period after account closure as required by applicable law.
- Financial Transaction Records: Financial transaction information is retained for the period required to meet legal obligations.
- Support Communications: Support conversations are retained for a limited period to ensure service quality and for dispute resolution.
- Cookies and Session Information: Session cookies are deleted when the browser is closed; persistent cookies are retained until their set expiry date.
- After Account Closure: Even after an account is closed or deactivated, some information may be retained for a defined period due to legal obligations or legal claims.
Your Rights
Regarding your personal information, tdaje grants you the following rights. To exercise these rights, contact our support team.
Right to Access Information
You may at any time ask what information we hold about you. We will provide complete information as quickly as possible.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. We will update it promptly.
Right to Delete Information
In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
Right to Object to Processing
You may at any time object to marketing communications or other optional processing of your information.
Right to Data Portability
In some cases you have the right to receive your information in a readable format and to transfer it elsewhere.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted until a matter is resolved.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team. After verifying your identity, we will generally respond to your request within 30 business days. In some cases this timeframe may be extended due to complexity, but you will be informed in advance.
Protection of Minors' Information
tdaje strictly does not provide services to anyone under 21. Our platform is for those aged 21 and above only.
Policy Regarding Those Under 21
- We do not knowingly collect information from anyone under 21
- Age is verified at registration and subsequently confirmed through identity documents
- If an account belonging to a minor is identified, it is immediately closed and all information is deleted
- If you know that a minor is using our platform, please inform us
Changes and Updates to This Policy
tdaje may update this privacy policy from time to time. In the case of significant changes, we will notify you accordingly.
- In the case of significant changes, a notification will be sent to your registered email.
- With each update, the "Last Updated" date at the top of this page will change.
- Continued use of the platform after an update will be considered as acceptance of the new policy.
- If you object to any change, you may close your account and contact support.
Related Policies
Please also read our other policies related to this privacy policy:
- Terms & Conditions — Complete rules for using the service
- Responsible Gaming — Guidelines for safe and healthy gaming
- About Us — Learn more about tdaje
Privacy Contact
If you have any questions about this privacy policy, wish to exercise any rights regarding your information, or have any concerns, please contact us. Our team is ready to serve you in Bengali 24 hours a day, 7 days a week.